CareMe Privacy Policy

4.1. Personal information such as your full name, date of birth, gender and other such information by which we may identify you.

4.2. Sensitive personal information such as your username and password, financial information such as bank account or credit card or debit card or other payment information, physical, physiological and mental health condition, sexual orientation, medical records and history, biometric information and any other information essential for the provision of care and services to you through Our Platform by our authorised healthcare professionals that the law regards as sensitive personal information.

4.3. Contact information such as your location, residential and/or work addresses, phone number and email address or similar information of your spouse, guardian, family member or of other person/s that you voluntarily provide us.

4.4. Information without which our authorised healthcare professionals may not be able to provide you with adequate or appropriate care and services.

4.5. Insurance information such as your insurance carrier and insurance plan.

4.6. Information such as your history and details of visits to our Platform and its access and usage thereof, information to analyse traffic and usage of our Platform, the Internet Protocol address of your computer or other device used to access our Platform, and where your visit to CareMe’s Platform is through or from another website, then the URL of such website, the web browser used by you for such access to CareMe’s Platform, and the name of your Internet Service Provider.

4.7. Correspondence information such as email or letters you may send us or any correspondence about you sent to us by third parties.

4.8. Any other information that you voluntarily choose to provide us.

5.1. Healthcare Services. We may disclose your information to our authorised healthcare professionals and other healthcare professionals associated with CareMe who need the information for providing, coordinating or managing your healthcare treatment and related services. We may also disclose your health information to people outside CareMe such as healthcare professionals, family members and others who may be involved in your health care. In cases of emergency or suspected emergency, we may disclose your information to appropriate recipients based on a determination using reasonable judgment, and in such cases we shall in good faith strive to disclose only such information that is necessary and appropriate to meet the emergency.

5.2. Payment. We may use and disclose your information so that the care and services you receive from through our Platform can be billed and paid for by you, your insurance carrier or another third party.

5.3. Healthcare Operations. We may use your information, analyse usage patterns and disclose your information within or outside CareMe to support business activities, to maintain and improve care and services provided through our Platform, case management, for quality assessment and improvement purposes of professionals associated with CareMe, to review the care you received through our Platform and to evaluate the performance of our authorised healthcare professionals in caring for you, to identify new services to offer, what services are not needed and whether care and services through our Platform are effective, licensing, conducting or arranging other business related activities. We may remove information that identifies you so that people outside CareMe can study your information without knowing who you are. We may analyse Platform usage patterns for improving product design and utility. We may use and disclose your information for commercial purposes in an aggregated and/or anonymized form for research, statistical analysis and business intelligence purposes. We may sell or transfer such research, statistical or intelligence information in an aggregated and/or anonymized form to third parties and affiliates.

5.4. Contacting You. We may use and disclose your information to reach you about appointments, follow-up, to intimate you on any incomplete transactions, to solicit feedback on services availed through our Platform and other matters.

5.5. Medical Research. Researchers associated with CareMe may look at your health information to perform or to prepare medical research. We will not use or disclose your health information for research without taking adequate safeguards to ensure that your privacy is protected.

5.6. Legal Processes. We may receive requests from the Government and the Courts to disclose your information in our records. In such situations, we may choose to comply with such requests.

5.7. Health-Related Offerings We may use and disclose information about you to send you mailings about health-related services and offerings.

6.1. That by visiting, using or accessing CareMe’s Platform, you hereby accept the Terms and Conditions of use of the Platform and the terms of this privacy policy and you hereby affirm your assent to the same. This Privacy Policy is incorporated into and subject to the Terms and Conditions. If you do not agree, please do not use or access our Platform.

6.2. By law, CareMe requires your express consent for the collection, use and disclosure of your information. By affirming your assent to this privacy policy, you hereby assent and authorise CareMe to such collection, use and disclosure of your information in the manner and for the purposes enumerated in this privacy policy and for any other purposes permitted by law.

6.3. If you disclose any information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

6.4. That CareMe’s website uses temporary cookies to store certain non-sensitive personal information that is used by CareMe and its service providers for the technical administration of the website, research and development and for user administration. You may adjust your internet browser to disable cookies. Where cookies are disabled, you may still use CareMe’s website, but you may not be able to use some features of the website.

6.5. We may use third-party advertising companies to serve ads when you visit our Platform. These third party entities may use non-personal information about your visits to our Platform and other websites in order to provide advertisements about goods and services of interest to you. In the course of serving advertisements or optimizing services to its users, CareMe may allow authorized third parties to place or recognize a unique cookie on the user’s browser.

6.6. This Privacy Policy applies to services that are owned and operated by CareMe. CareMe does not exercise control over third-party websites or links that may be displayed within CareMe’s Platform. Such third-party websites may place their own cookies or other files on the user’s computer, collect or solicit information for which CareMe is not responsible or liable. Accordingly, CareMe does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does CareMe guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, images, graphics, videos, messages or other materials present on such websites. CareMe in no manner endorses such third party website or its provider or the information on the same. If you decide to visit a third-party website linked to CareMe’s website or mobile application, you do so at your own risk. CareMe encourages users to peruse the privacy policy of any such third-party website before accessing the same.

6.7. We may share / sell some or all of your information with another business entity should we (or our assets) plan to merge with or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.

6.8. At, CareMe we strive to ensure the best international practices and technical measures are implemented to protect your information under our control from unauthorised use, disclosure or modification and unlawful destruction or accidental loss. However, CareMe shall not be responsible or liable for any loss, theft of your information or for any loss whatsoever which has been caused by or resulted from any unauthorized access to your computer or other electronic device by which you avail services through our Platform.

6.9. We may retain such information collected from you for as long as necessary, depending on the type of information, purpose, means and modes of usage of such information. Computer web server logs may be preserved as long as administratively necessary.

6.10. CareMe implements reasonable security practices and procedures and has a comprehensive documented information security program and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information being collected and the nature of CareMe’s operations.

6.11. CareMe takes your right to privacy very seriously and no other information would be collected, used or disclosed in any manner or for purposes inconsistent with this Privacy Policy except when required by law or when CareMe in its sole discretion deems it essential in order to protect its rights or the rights of others to prevent harm to persons or property, to fight fraud or credit risk or to enforce or apply the terms of its use.

7.1. Right to Amend. If you believe that the information we have about you is incorrect or incomplete, you have the right to ask us to amend your information in our records. Your request for an amendment may be made by an email tocare@careme.health. Your request for amendment must specify the records you wish to amend and must be accompanied with the reason for your request. On receipt of your request, we will make good faith efforts to amend your records as soon as reasonably practicable. We may deny your request for lawful reasons; if we do, we will tell you why and explain your options.

7.2. Right to Erase. You have the right to ask us to erase, either selectively or in its entirety, your information in our records. Please note that such right does not extend to anonymized or deidentified data. Your request for the erasure of your information may be made by an email to care@careme.health. Your request for erasure of your information must specify the records you wish to amend and must be accompanied with the reason for your request. On receipt of your request, we will make good faith efforts to erase your records as requested, as soon as reasonably practicable. We may deny your request for lawful reasons; if we do, we will tell you why and explain your options.

7.3. Right to Request Restrictions. You have the right to ask us to restrict or limit the uses or disclosures we make of your information in our records. Your request for the such restriction or limitation may be made by an email tocare@careme.health. We may deny your request for lawful reasons; if we do, we will tell you why and explain your options.

7.4. Right to Inspect and Obtain Copy. You have the right to inspect and obtain a copy of your information in our records. Your request for the such inspection or copies may be made by an email to care@careme.health We may charge a fee for processing your request. We may deny your request for lawful reasons; if we do, we will tell you why and explain your options.